You are not charged for a failure
Credits are only taken for shots that finish.
A shot failed? What it means and what to do next
Sometimes the image model cannot produce a shot. When that happens the shot is marked Failed, it is not charged, and the rest of the batch carries on.
What you’ll get
Your batch finished, and the failed shot re-made — without paying twice.
What you need
- The batch with the failed shot, in Orders
- Step 1
Find the failed shot
In Orders, a batch with a failed shot is marked PARTLY FAILED, and the count shows how many shots finished. The failed shot's card says Failed with the reason.
Failed shots are not charged: the credits held for them are released straight back to your balance.
1Failed — not chargedThe reason is on the card. The credits go back to your balance.2PARTLY FAILEDThe other shots in the batch still finished.- 1Failed — not charged The reason is on the card. The credits go back to your balance.
- 2PARTLY FAILED The other shots in the batch still finished.
- Step 2
Try it again
Most failures are one-off. Generate the same garment, model and style again — the next attempt usually goes through.
If the same shot fails twice, change one thing: a different style, a cleaner garment photo, or a different model.
- Step 3
If it keeps failing: check the photo
Image models refuse some inputs — very revealing styles, logos or text that look like trademarks, or a photo that is mostly not the garment. A plain, tightly cropped garment photo avoids most of these.
Still failing? Use the Help & feedback button in the corner of the studio and our team will look at it.
Tip Want it made for you instead? Create order hands the shot to our team, who deliver within a day.
Good to know
One failure does not stop the batch
The other shots keep going and appear as they finish.
A finished shot you dislike is different
That one cost credits — ask for 50% back from its ••• menu.
Failed or finished-but-wrong?
| Failed shot | Finished shot you dislike | |
|---|---|---|
| Credits | Not charged | Charged |
| What to do | Generate it again | Ask for half credits back, then adjust and regenerate |
| Where | Orders — card says Failed | Orders — ••• menu on the shot |
Questions
Was I charged for the failed shot?
No. Credits held for a shot are released if it fails.
Why did only one shot fail?
Each shot is made separately. One combination of garment, model and style can be refused while the others go through.
Related reading
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